Privacy of personal information is an important principle to Erin Mills Optimum Health. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the goods and services we provide. We also try to be open and transparent as to how we handle personal information. This document describes our privacy policies.
WHAT IS PERSONAL INFORMATION?
Personal information is information about an identifiable individual. Personal information includes information that relates to their personal characteristics (e.g., gender, age, home address, phone number and family status), their health (e.g., health history, health conditions, health services received by them). Our organization, Erin Mills Optimum Health, includes at the time of writing two Chiropractors, two Massage Therapists, a Chiropodist and three Naturopathic Doctors.
WE COLLECT PERSONAL INFORMATION:
Like all Health professionals, we collect, use and disclose personal information in order to serve our patients. For our patients, the primary purpose for collecting personal information is to provide proper treatment. For example, we collect information about a client’s health history, including their family history, physical condition and social situation in order to help us assess what their health needs are, to advise them of their options and then to provide the health care they choose to have.
WE ALSO COLLECT PERSONAL INFORMATION FOR THE FOLLOWING
- To invoice clients for goods or services that were not paid for at the time, to process credit card payments or to collect unpaid accounts.
- To advise clients that their product or service should be reviewed (e.g., to ensure a product is still functioning properly and appropriate for their then current needs and to consider modifications or replacement).
- Our office reviews client and other files for the purpose of ensuring that we provide high quality services, including assessing the performance of our staff.
- Our Registered Professionals are regulated by their Governing and Licensing Organizations, who may inspect our records and interview our staff as a part of their regulatory activities in the public interest.
- Various government agencies (e.g., Canada Customs and Revenue Agency, Information and Privacy Commissioner, Human Rights Commission, etc.) have the authority to review our files and interview our staff as a part of their mandates. In these circumstances, we may consult with professionals (e.g., lawyers, and accountants) who will investigate the matter and report back to us.
- The cost of some goods/services provided by Erin Mills Optimum Health to clients is paid for by third parties (e.g., WSIB, private insurance, VET affairs.) These third-party payers often have your consent or legislative authority to direct us to collect and disclose to them certain information in order to demonstrate client entitlement to this
- Clients or other individuals we deal with may have questions about our goods or services after they have been received.
- We also provide ongoing services for many of our clients over a period of months or years for which our previous records are helpful.
- We retain our client information for a minimum of ten years after the last contact to enable us to respond to those questions and provide these services
- Our regulatory College also requires us to retain our client records.
PROTECTING PERSONAL INFORMATION
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DO YOU HAVE A QUESTION?
Our Information Officer, Dr. Ken Peever, can be reached at:
3105 Glen Erin Drive, Suite # 5
Mississauga, Ontario L5L 1J3
For more general inquiries, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The Information and Privacy Commissioner can be reached at: